Helpdesk Manager

Our requirements:

  • At least 2 years’ experience as a Heldpesk Manager or in a technical support role
  • Ability to delegate tasks and manage a team
  • Highly developed analytical skills and problem solving readiness
  • Practical knowledge of the IT industry
  • Administrative knowledge of Windows systems
  • Experience in Active Directory
  • Willingness to work stationary in Poznań
  • A very good knowledge of English (B2 level at least) – we work in an international environment


  • Managing a small Helpdesk team (up to 3 people)
  • Training and support of the team in daily tasks
  • Setting standards and creating procedures to improve the work of the team and identifying areas for improvement
  • Reporting on team progress and performance
  • Assigning tasks and ensuring their timely completion
  • Control of the onboarding process including shipment of hardware, granting access rights, installation and configuration of software
  • Analysis of the company’s hardware requirements, choice of supplier, purchase and creation of a hardware disposition plan

We offer:

  • Work in a large IT company (200+) with a very extensive technical background
  • Possible professional development in the field of server administration
  • Work in standard office hours (no afternoon, night or weekend shifts)
  • Benefits: Multisport card, private medical care, English lessons with a native speaker and integration meetings

Helpdesk Manager

  • Location: Poznań, Poland
  • Department: Server Administration
  • Employment type Full time contractor
  • Minimum experience: Manager/Supervisor
  • Deadline: ASAP

XTM International is a leading software development company with an impressive list of customers around the globe. Join our team and drive innovation that matters.

If you have any questions, drop us a line at or +48 61 654 91 54