IT services – operations coordinator

Tasks:

• Ensuring performance by monitoring the execution of the operational service processes and task delegation
• Coordinating the resolution of incidents and updating about the status
• Ensuring tasks are assigned to the correct resolver group
• Admins shifts planning
• Creating and developing new solution lifecycle management services
• Managing updates and maintenance processes for in-house and client-side servers
• Managing the database of servers and licences used in the company

Our requirements:

• At least 2 years of experience in IT (in development or IT administration)
• Basic practical knowledge of Linux system administration
• Experience in working with Jira or JSM
• An understanding of IT project management standards and procedures
• Good knowledge of IT processes
• Experience in licence management
• At least B2 communication skills in English

Nice to have:

• ITIL foundation or greater certification would be preferred

What we offer:

• B2B contract (with 20/26 paid days off) or contract of employment
• Access to e-learning platform
• Training program
• Individual development plans
• You can choose to work remotely with occasional visits, at the office, or in a hybrid model
• Benefits: private healthcare, Multisport card, English lessons with native speakers