IT services – operations coordinator


  • Ensuring performance by monitoring the execution of the operational service processes and task delegation
  • Coordinating the resolution of incidents and updating about the status
  • Ensuring tasks are assigned to the correct resolver group
  • Admins shifts planning
  • Creating and developing new solution lifecycle management services
  • Managing updates and maintenance processes for in-house and client-side servers
  • Managing the database of servers and licences used in the company

Our requirements:

  • At least 2 years of experience in IT (in development or IT administration)
  • Basic practical knowledge of Linux system administration
  • Experience in working with Jira or JSM
  • An understanding of IT project management standards and procedures
  • Good knowledge of IT processes
  • Experience in licence management
  • At least B2 communication skills in English

Nice to have:

  • ITIL foundation or greater certification would be preferred

What we offer:

  • B2B contract (with 20/26 paid days off) or contract of employment
  • Access to e-learning platform
  • Training program
  • Individual development plans
  • You can choose to work remotely with occasional visits, at the office, or in a hybrid model
  • Benefits: private healthcare, Multisport card, English lessons with native speakers

IT services – operations coordinator

  • Location: Poznań, Poland
  • Department: Server Administration
  • Employment type Full time contractor
  • Minimum experience: Entry-level
  • Deadline: Ongoing

XTM International is a leading software development company with an impressive list of customers around the globe. Join our team and drive innovation that matters.

If you have any questions, drop us a line at or +48 61 654 91 54