Renewals Specialist

The Renewals Specialist is responsible for working with the Customer Success teams to quote software licensing renewals prior to expiration. This includes managing the renewal process from start to end, problem-solving, following up with customers, and answering customer questions. The Renewals Specialist works closely with customers on pricing and other quoting needs for renewing and growing our partnerships. This role reports directly to the Customer Success Manager.

Since 2002, XTM International has been providing an innovative and cost-effective translation management system that is used by globally known companies. If you are open for new opportunities and want to gain more experience, you will find yourself perfectly suited for that role!

Your responsibilities:

  • Proactively manage renewals expiring in 60-120 days
  • Achieve renewal rate goals by following the established renewal process
  • Utilize CRM tool to generate quotes and close renewal programs. This could include price increases, co-terming other agreements, adding new services, etc.
  • Follow up with customers on renewals prior to expiration and coordinate next steps
  • Track open orders and opportunities. Work directly with customers to renew services. Send quotes and contracts to customers by established deadlines. Request required invoicing documents to bill services
  • Communicate renewal risk or other client issues to the Support organization
  • Effectively communicate with internal departments as well as with customers
  • Performs other duties as assigned

We are looking for someone who has:

  • 1-2 years of SaaS sales experience
  • Experience with Microsoft Excel
  • Experience working with a CRM, Hubspot a plus
  • Strong relationship-building and interpersonal skills
  • Well-organized and detail-oriented is a must
  • Solid written and verbal communication skills at all levels; ability to pull together compelling sales presentations and proposals
  • High degree of comfort with technology and use of SaaS-platforms
  • High School diploma or equivalent certification required, BS Degree preferred
  • Proficiency in using a computer and working with Microsoft office suite: PowerPoint, Word, Excel
  • Advanced spoken and written English skills

What we offer:

  • B2B contract (with 20/26 paid days off) or contract of employment
  • Access to e-learning platform
  • Training program
  • Individual development plans
  • You can choose to work remotely with occasional visits, at the office, or in a hybrid mode
  • A great team and work atmosphere
  • Benefits: private healthcare, Multisport card, English lessons with native speakers

Renewals Specialist

  • Location: Poland (remote)
  • Department: Sales
  • Employment type Full time
  • Minimum experience: Mid-level
  • Deadline: Ongoing

XTM International is a leading software development company with an impressive list of customers around the globe. Join our team and drive innovation that matters.

If you have any questions, drop us a line at