Senior Support Engineer

XTM International is looking for a software support specialist to assist with pre and post sales support and server administration.

XTM is the world’s leading cloud based enterprise translation management solution (TMS) with an integrated computer aided translation (CAT) tool. The easy-to-use system is designed to be scalable, flexible and agile, with industry open standards at its core. We have an impressive list of customers around the globe. Join our team and drive innovation that matters.

Responsibilities :

  • Provide technical support for XTM
  • Configure servers for XTM
  • Carry out XTM installations and upgrades either remotely or by visiting customer sites within Japan and Asia Pacific region
  • Help to configure XTM processes such as workflows
    & TM profiles
  • Cooperate with developers located in Europe to fix bugs
  • Collaborate with the Sales team during all phases of the sales cycle
  • Create, track and update tickets in Freshdesk
  • Participate in conference calls and meetings, online and onsite


  • Good Linux operating system skills
  • Good SQL knowledge in PostgreSQL,
    (console level)
  • Native Japanese speaker
  • Fluent spoken and written English
  • Outstanding client management skills
  • Outstanding technical communication skills
  • Technical IT courses or certification within databases area will be an asset
  • Experience in the localization or translation industry

What we offer:

  • Very interesting and responsible work which will be a valued contribution to the development of the company
  • Work in an international environment
  • Good employment conditions and excellent work atmosphere
  • A competitive salary
  • Personal development opportunities
  • Deal with some of the biggest companies in the world

Senior Support Engineer

  • Location: Tokyo, Japan
  • Department: Support
  • Employment type Full time contractor
  • Minimum experience: Mid-level
  • Deadline: ongoing

XTM International is a leading software development company with an impressive list of customers around the globe. Join our team and drive innovation that matters.

If you have any questions, drop us a line at or +48 61 654 91 54