Support 1st line

XTM International is looking for a Junior Application Support Specialist focused on customers’ needs and able to provide highly professional solutions to problems.

Job description:

• Provide first level technical support for corporate users
• Interact with second line support in tasks related to application in order to avoid or solve incidents and services requests
• Transfer of collected data for further technical analysis
• Actively participate in knowledge sharing with colleagues for the creation and implementation best practice of users support

Work schedule:

• Work mainly during standard office hours (starting at 8:00/9:00 AM) with 1 week of remote afternoon shifts per month (starting at 3 PM)
• When the pandemic is over: 2 days of remote work per dayshift week (after 3 months of employment)

Requirements:

• Advanced English (min. B2) in writing and speaking is a must
• Quick learner
• Strong computer skills
• Technical mindset
• Analytical thinking
• High interpersonal and communication skills

What we offer:

• B2B contract
• Private healthcare insurance
• Multisport Card
• Access to e-learning platform
• Training program
• Individual development plans
• Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
• Multinational projects for clients all over the world
• Long-term cooperation with possibility to gain experience in different IT departments

To find out more, apply for the job and meet us!