Support 1st line

XTM International is looking for a Junior Application Support Specialist focused on customers’ needs and able to provide highly professional solutions to problems.

Job description:

  • Provide first level technical support for corporate users
  • Interact with second line support in tasks related to application in order to avoid or solve incidents and services requests
  • Transfer of collected data for further technical analysis
  • Actively participate in knowledge sharing with colleagues for the creation and implementation best practice of users support

Work schedule:

  • Work mainly during standard office hours (starting at 8:00/9:00 AM) with 1 week of remote afternoon shifts per month (starting at 3 PM)
  • When the pandemic is over: 2 days of remote work per dayshift week (after 3 months of employment)


  • Advanced English (min. B2) in writing and speaking is a must
  • Quick learner
  • Strong computer skills
  • Technical mindset
  • Analytical thinking
  • High interpersonal and communication skills

What we offer:

  • B2B contract
  • Private healthcare insurance
  • Multisport Card
  • Access to e-learning platform
  • Training program
  • Individual development plans
  • Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
  • Multinational projects for clients all over the world
  • Long-term cooperation with possibility to gain experience in different IT departments

To find out more, apply for the job and meet us!

Support 1st line

  • Location: Poznań, Poland
  • Department: Support
  • Employment type Contractor
  • Minimum experience: Entry-level
  • Deadline: ASAP

XTM International is a leading software development company with an impressive list of customers around the globe. Join our team and drive innovation that matters.

If you have any questions, drop us a line at or +48 61 654 91 54