Support 1st line

XTM International is looking for a Junior Application Support Specialist focused on customers’ needs and able to provide highly professional solutions to problems.

Job description:

• Provide first level technical support for corporate users
• Interact with second line support in tasks related to application in order to avoid or solve incidents and services requests
• Transfer of collected data for further technical analysis
• Actively participate in knowledge sharing with colleagues for the creation and implementation best practice of users support

Work schedule:

• Work mainly during standard office hours (starting at 8:00/9:00 AM) with 1 week of remote afternoon shifts per month (starting at 3 PM)

Requirements:

• Advanced English (min. B2) in writing and speaking is a must
• Quick learner
• Strong computer skills
• Technical mindset
• Analytical thinking
• High interpersonal and communication skills

What we offer:

• B2B contract
• Access to e-learning platform
• Training program
• Individual development plans
• Long-term cooperation with the possibility to gain experience in different IT departments
• You can choose to work remotely, at the office, or a mix between both (once the global pandemic is over, you will still be able to work from home for up to 2 days a week)
• Benefits: private healthcare, Multisport card, English lessons with native speakers