Support 1st line
XTM International is looking for a Junior Application Support Specialist focused on customers’ needs and able to provide highly professional solutions to problems.
Job description:
- Provide first level technical support for corporate users
- Interact with second line support in tasks related to application in order to avoid or solve incidents and services requests
- Transfer of collected data for further technical analysis
- Actively participate in knowledge sharing with colleagues for the creation and implementation best practice of users support
Work schedule:
- Work mainly during standard office hours (starting at 8:00/9:00 AM) with 1 week of remote afternoon shifts per month (starting at 3 PM)
Requirements:
- Advanced English (min. B2) in writing and speaking is a must
- Quick learner
- Strong computer skills
- Technical mindset
- Analytical thinking
- High interpersonal and communication skills
What we offer:
- B2B contract
- Access to e-learning platform
- Training program
- Individual development plans
- Long-term cooperation with the possibility to gain experience in different IT departments
- You can choose to work remotely, at the office, or a mix between both (once the global pandemic is over, you will still be able to work from home for up to 2 days a week)
- Benefits: private healthcare, Multisport card, English lessons with native speakers
XTM International is a leading software development company with an impressive list of customers around the globe. Join our team and drive innovation that matters.
If you have any questions, drop us a line at jobs@xtm.cloud or +48 61 654 91 54