1st Line Support Agent

XTM International is looking for a 1st Line Support Agent focused on customers’ needs and able to provide highly professional solutions to problems.

Job description:

  • Provide first level technical support for corporate users
  • Interact with second line support in tasks related to application in order to avoid or solve incidents and services requests
  • Transfer of collected data for further technical analysis
  • Actively participate in knowledge sharing with colleagues for the creation and implementation best practice of users support

Work schedule:

  • Work mainly during standard office hours (starting at 8:00/9:00 AM) with 1 week of remote afternoon shifts per month (starting at 3 PM)


  • Advanced English (min. B2) in writing and speaking is a must
  • Quick learner
  • Strong computer skills
  • Technical mindset
  • Analytical thinking
  • High interpersonal and communication skills

What we offer:

  • B2B contract
  • Access to e-learning platform
  • Training program
  • Individual development plans
  • Long-term cooperation with the possibility to gain experience in different IT departments
  • You can choose to work remotely, at the office, or in a hybrid model and once global pandemic is over you will be able to work partly remote
  • Benefits: private healthcare, Multisport card, English lessons with native speakers

1st Line Support Agent

  • Location: Poznań, Poland
  • Department: Support
  • Employment type Contractor
  • Minimum experience: Entry-level
  • Deadline: ASAP

XTM International is a leading software development company with an impressive list of customers around the globe. Join our team and drive innovation that matters.

If you have any questions, drop us a line at jobs@xtm.cloud or +48 61 654 91 54