Knowledge Base

How to create a TM penalty profile

1. Go to the Configuration tab > Data > Tags > TM penalty profiles and click the Add button.
TM penalty profile

2. Enter a name for the profile, set the status as active, decide whether to sum penalties or use the highest one and configure one or more penalty rules.
TM penalty profile

3. Define a penalty rule. Read rules like human requests. Then click the Save button.
TM penalty profile

The rule says: If the TM segment is (1) tagged (2) as Smartphones (4) from the Hardware (3) tag group, then penalize it by 10% (5).