Salesforce Commerce Cloud integration with XTM

Transform your global ecommerce strategy with seamless translation workflows. XTM’s Salesforce Commerce Cloud integration automates your localisation process, helping you launch products in new markets faster while maintaining brand consistency across all languages.

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How it works

Connect your Salesforce Commerce Cloud store to XTM in three simple steps.

Step 1
Step one: Sync your content
XTM automatically pulls product information, descriptions, and marketing content from your Salesforce Commerce Cloud store. Everything syncs in real-time, so new products get picked up immediately.
Step 2
Step two: Translate with confidence
Our expert linguists translate your content while maintaining your brand voice. You can review everything in context before it goes live.
Step 3
Step three: Publish globally
Approved translations push back to your Salesforce Commerce Cloud store automatically. Your international customers see localised content the moment it’s ready.

What our customers say

What truly makes a difference is the people and their commitment to supporting their customers. The XTM team was able to go out of their way to create a tailored solution for us, and we’re looking at introducing even more automation in the future. The fact that they are localization experts makes a big difference as they truly understand our needs.
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With XTM Cloud, we can now offer all customers across the world the same level of support and access to every new product we launch more quickly while reducing costs and errors, and ensuring consistency across all content.
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There’s no way we could be running the same operations today if we didn’t have the right tech stack in place.
XTM Cloud forms a big global ecosystem of seamlessly connected accounts to which thousands of users connect daily. Overall, the result is better quality with fewer resources.

What is XTM?

XTM is the translation management platform that powers global businesses. Beyond Salesforce Commerce Cloud integration, we help companies translate websites, apps, marketing campaigns, and documentation at scale.

Translation memory

Save money by reusing previous translations

Quality management

Built-in review workflows ensure accuracy

Project automation

Set up workflows that run themselves

Global collaboration

Teams worldwide work together seamlessly

Advanced analytics

Track costs, timelines, and quality metrics

Enterprise security

Bank-level protection for your content

Enterprise-grade security you can trust

Your content and customer data stay protected with industry-leading security standards.

We maintain the highest levels of compliance so you can expand globally with confidence.

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Frequently asked questions

The integration of Salesforce Commerce Cloud is typically finalized within a 24-hour period. This efficient timeframe ensures that your operations can swiftly benefit from enhanced e-commerce capabilities. Our dedicated technical team manages every aspect of the setup process, allowing you to focus on your business without needing any coding expertise. From configuration to optimization, our team ensures a seamless integration experience, addressing all technical requirements and ensuring that your e-commerce platform is operational as quickly as possible.

Yes, our Salesforce Commerce Cloud translation plugin is designed to comprehensively capture and translate all product-related information. This includes not only the general product details but also more specific elements such as product variants, custom attributes, and metadata. By utilizing our plugin, you can ensure that every aspect of your product information is accurately translated, allowing for seamless localization and improved customer experience across different markets. Our plugin integrates smoothly with your existing system, making the translation process efficient and straightforward.

When you update a product after it has been translated, XTM’s system automatically identifies any changes made to the original content. It flags these specific changes for retranslation, ensuring that only the new or modified sections are addressed. This efficient process saves you both time and money, as you are not charged for retranslation of the entire product description. Instead, you only incur costs for the portions of the content that have been updated, making content management and translation more cost-effective and streamlined.

Absolutely. We specialize in supporting bulk translations for extensive product catalogues, accommodating even those with over 100,000 items. Our robust translation system is designed to efficiently manage large volumes of data, ensuring smooth and reliable performance without any disruptions or delays. This capability allows brands to maintain consistency and accuracy across their entire range of products, regardless of quantity. By leveraging advanced technology and expertise, we ensure that your extensive catalogues are translated seamlessly, meeting all your business needs effectively.

Absolutely, you have the flexibility to utilize your existing translation team within the XTM platform. You can easily invite your internal linguists to collaborate on translation projects directly in XTM, ensuring continuity and leveraging their expertise. Alternatively, if you prefer external support, you can access our extensive network of professional translators who are experienced and capable of meeting your translation needs. Ultimately, the decision is entirely yours, allowing you to choose the option that best aligns with your project requirements and goals.

Integration setup is part of your XTM subscription, meaning there are no additional fees for implementing the integration itself. Once set up, you are charged based on the translation services you utilize. This can be calculated either by the word count of the materials you need translated or by your monthly usage, depending on your specific requirements. This pricing model ensures that you only pay for the actual translation work done, allowing for flexibility and transparency in managing your translation costs effectively.

The integration supports a wide array of standard Salesforce Commerce Cloud content types to ensure seamless operation and compatibility. Specifically, it is able to process HTML, which is useful for web page content; XML, which is often used for data interchange between systems; and plain text fields, which provide simplicity and flexibility for storing unformatted text. These formats are essential for maintaining data consistency and integrity across various digital platforms, facilitating efficient content management and delivery in Salesforce Commerce Cloud environments.

There is no obligation to commit to long-term contracts, offering you full flexibility in managing your translation needs. You have the option to begin with a monthly plan, which allows you to assess and adapt as necessary without any pressure. This monthly approach is ideal for adjusting to fluctuations in demand or exploring our services before committing more deeply. As your translation requirements increase, you can effortlessly scale up to a plan that accommodates your evolving needs, ensuring sustained support and efficiency.