Integrating Salesforce Service Cloud with XTM is designed to be a swift process, and most teams typically complete the setup within a 24-hour timeframe. This efficiency is supported by our dedicated technical team, who are available to offer detailed step-by-step guidance throughout the integration process. Whether you prefer to manage the setup independently or seek assistance, our team can take care of the configuration for you, ensuring a seamless transition. This personalized support helps to minimize downtime and optimize functionality right from the start.

XTM is designed to seamlessly integrate with every edition of Salesforce Service Cloud, encompassing Essentials, Professional, Enterprise, and Unlimited. This compatibility is achieved through the use of standard APIs, ensuring that XTM functions effectively across all versions without encountering issues. Regardless of which edition you are using, XTM’s integration capabilities remain robust and reliable, allowing you to leverage the full potential of your Salesforce Service Cloud environment. This flexibility ensures that businesses of any size can benefit from XTM’s comprehensive features.

Yes, you can certainly translate knowledge base articles in addition to support cases. The XTM Salesforce Service Cloud localization plugin is designed to handle a wide variety of content types. This includes not only support cases but also knowledge base articles, email templates, and even custom fields. Its flexible functionality allows you to decide precisely which content you want to translate, ensuring that your team can maintain consistency and clarity across all customer-facing materials. Thus, you have complete control over your translation needs.

XTM maintains consistency across different support agents and languages through its sophisticated translation memory system. This system stores previously approved translations and specific terminology that align with your brand guidelines. Whenever similar content surfaces, XTM automatically suggests these stored translations to ensure uniformity and accuracy across all languages. This process helps preserve your brand’s voice and message consistency, no matter the language or the agent handling the communication. By leveraging this technology, XTM ensures a seamless and coherent experience for your global audience.

XTM offers 24/7 translation services to accommodate urgent requests at any time, even outside normal business hours. If you find yourself needing immediate translation assistance, you can flag your request as high-priority, ensuring it receives the attention it needs without delay. Our extensive global network of professional linguists, who are spread across various time zones, allows us to provide seamless and continuous coverage. This means that no matter when your urgent need arises, we have the resources to address it promptly and efficiently.

Your customer data is highly secure throughout the translation process. We ensure that all data transfers occur over encrypted connections, safeguarding the information from unauthorized access during transmission. Our commitment to security is demonstrated by our adherence to the rigorous standards of ISO 27001 and SOC 2 Type II certifications, which are renowned for ensuring information security management and data protection. Furthermore, your data remains on secure servers at all times, with access being tightly regulated. We implement strict access controls and maintain comprehensive audit trails to monitor all activities involving your data, ensuring accountability and transparency.

Certainly! You have the flexibility to customize which cases are automatically sent for translation by establishing specific rules within your Salesforce Service Cloud environment. These rules can be tailored to various criteria, such as the language preferences of your customers, the types of cases you’re dealing with, and the priority levels assigned to those cases. Additionally, you can utilize any custom fields you’ve created in your setup to fine-tune the automation process further, ensuring it aligns perfectly with your organizational needs.

The cost of integrating Salesforce Service Cloud varies significantly based on several factors, including the volume of translations your business requires and the specific service level you wish to achieve. Prices can fluctuate depending on how often you use the service and the complexity of your integration needs. To obtain an accurate estimate tailored to your unique situation, it is advisable to reach out to our team. They can provide a detailed, custom quote that reflects your particular requirements and usage patterns.