ZenDesk integration with XTM

Turn your customer service team into a multilingual powerhouse. Our Zendesk integration automatically translates tickets, responses, and knowledge base articles so you can support customers worldwide without hiring dozens of translators.

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How it works

Transform your Zendesk workflow in three simple steps.

Step 1
Sync your content
Connect your Zendesk account in under two minutes. Our integration automatically pulls in your tickets, macros, and knowledge base articles for translation.
Step 2
Translate with precision
Our translation engine processes your content using context-aware AI and human reviewers. Technical terms stay accurate, and your brand voice remains consistent across languages.
Step 3
Deliver seamless support
Translated content flows back into Zendesk automatically. Your agents see everything in English while customers receive responses in their native language.

What our customers say

What truly makes a difference is the people and their commitment to supporting their customers. The XTM team was able to go out of their way to create a tailored solution for us, and we’re looking at introducing even more automation in the future. The fact that they are localization experts makes a big difference as they truly understand our needs.
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With XTM Cloud, we can now offer all customers across the world the same level of support and access to every new product we launch more quickly while reducing costs and errors, and ensuring consistency across all content.
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There’s no way we could be running the same operations today if we didn’t have the right tech stack in place.
XTM Cloud forms a big global ecosystem of seamlessly connected accounts to which thousands of users connect daily. Overall, the result is better quality with fewer resources.

What is XTM?

XTM is the translation management platform that powers global businesses.

Beyond Zendesk integration, XTM handles all your localization needs – from websites and mobile apps to marketing campaigns and legal documents.

Translation management

Coordinate projects across teams and languages

Quality assurance

Built-in review workflows ensure accuracy

Team collaboration

Real-time updates keep everyone aligned

API connectivity

Integrate with 50+ business tools

Workflow automation

Set up rules that save hours every week

Analytics dashboard

Track progress and measure success

Enterprise-grade security you can trust

 

Your customer data stays protected with industry-leading security standards.

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Ready to transform your global content operations?

See how intelligent localisation software can accelerate your time-to-market and reduce translation costs.

Frequently asked questions

Localisation software like XTM Cloud manages entire translation workflows, not just individual translations. It handles project management, quality assurance, vendor coordination, and integration with your existing tools, whilst basic translation tools only convert text from one language to another.

XTM offers over 60 pre-built connectors for popular CMS platforms, code repositories, and marketing tools. These integrations automatically sync content for translation and push completed translations back to your systems without manual file handling.

Yes, XTM Cloud processes all content types including UI strings, product documentation, websites, multimedia files, and marketing materials. Each content type gets structured workflows and quality controls appropriate for its specific requirements and target audience.

Our Intelligent Score feature uses AI to predict translation quality and automatically route content based on complexity. SmartContext provides translators with visual previews and metadata, whilst Intelligent Workflow automates routine decisions without removing human oversight.

XTM Cloud maintains enterprise-grade security with ISO 27001 certification, SOC 2 compliance, and GDPR adherence. All data is encrypted in transit and at rest, with role-based access controls and comprehensive audit trails.

Most organisations see immediate efficiency gains from centralised project management and automated workflows. Translation memory and terminology management typically reduce costs by 30-50% within the first quarter, whilst faster time-to-market delivers revenue benefits.

XTM Cloud scales from single projects to enterprise operations processing millions of words monthly. Project templates and automated workflows adapt to your volume, whether you’re launching one product or coordinating localisation across multiple brands and markets.

XTM Cloud provides role-based access for external translators and agencies, automated task assignment, performance tracking dashboards, and integrated communication tools. This eliminates email coordination whilst maintaining quality control and project visibility across all vendors.