ZenDesk integration with XTM
Turn your customer service team into a multilingual powerhouse. Our Zendesk integration automatically translates tickets, responses, and knowledge base articles so you can support customers worldwide without hiring dozens of translators.
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Trusted by global brands to power their localisation success
Why teams choose our Zendesk translation app
Connect your support workflow with professional translation in minutes, not months.
How it works
Transform your Zendesk workflow in three simple steps.
What our customers say
What is XTM?
XTM is the translation management platform that powers global businesses.
Beyond Zendesk integration, XTM handles all your localization needs – from websites and mobile apps to marketing campaigns and legal documents.
Coordinate projects across teams and languages
Built-in review workflows ensure accuracy
Real-time updates keep everyone aligned
Integrate with 50+ business tools
Set up rules that save hours every week
Track progress and measure success

Frequently asked questions
Localisation software like XTM Cloud manages entire translation workflows, not just individual translations. It handles project management, quality assurance, vendor coordination, and integration with your existing tools, whilst basic translation tools only convert text from one language to another.
XTM offers over 60 pre-built connectors for popular CMS platforms, code repositories, and marketing tools. These integrations automatically sync content for translation and push completed translations back to your systems without manual file handling.
Yes, XTM Cloud processes all content types including UI strings, product documentation, websites, multimedia files, and marketing materials. Each content type gets structured workflows and quality controls appropriate for its specific requirements and target audience.
Our Intelligent Score feature uses AI to predict translation quality and automatically route content based on complexity. SmartContext provides translators with visual previews and metadata, whilst Intelligent Workflow automates routine decisions without removing human oversight.
XTM Cloud maintains enterprise-grade security with ISO 27001 certification, SOC 2 compliance, and GDPR adherence. All data is encrypted in transit and at rest, with role-based access controls and comprehensive audit trails.
Most organisations see immediate efficiency gains from centralised project management and automated workflows. Translation memory and terminology management typically reduce costs by 30-50% within the first quarter, whilst faster time-to-market delivers revenue benefits.
XTM Cloud scales from single projects to enterprise operations processing millions of words monthly. Project templates and automated workflows adapt to your volume, whether you’re launching one product or coordinating localisation across multiple brands and markets.
XTM Cloud provides role-based access for external translators and agencies, automated task assignment, performance tracking dashboards, and integrated communication tools. This eliminates email coordination whilst maintaining quality control and project visibility across all vendors.
Resources to help you compare and choose with confidence
Dig deeper into how XTM delivers faster localization, greater control, and real ROI—so you can make the right call for your team.