Maven International, a leader in providing high-quality, tech-savvy language solutions, faced the challenge of streamlining their operations while maintaining exceptional client service. As a growing language service provider (LSP) with a decade of experience, they needed a software solution that could reduce manual tasks, enhance project management, and better manage their vendor relationships. After careful consideration, Maven International chose XTRF—a decision that has significantly benefited both their clients and their internal team.
Founded in Kuala Lumpur, Malaysia, Maven International has grown to become a trusted provider of language services in over 100 languages. With a reputation for delivering cost-effective and technologically advanced solutions, Maven International has partnered with top organizations worldwide. As the company expanded, they recognized the need for a tailored software solution that could handle their unique requirements as an LSP, reduce paperwork, and ease the pressures of project management through automation.
In their search for the ideal software, Maven International found that only two systems were specifically tailored to the needs of LSPs: XTRF and Plunet. After evaluating both options, they chose XTRF for its client-oriented approach, which stood out as a key differentiator.
We opted for XTRF because we found it to be more client‑oriented.”
XTRF’s client-focused features have been instrumental in helping Maven International convert and convince clients. The platform’s ability to generate professional, client-facing documents, such as quotations with direct links for confirmation, has streamlined the client approval process. Additionally, XTRF’s transparency in displaying applicable savings within quotations has further strengthened client trust and satisfaction, making it easier for Maven International to close deals and maintain strong client relationships.
While Maven International is still in the process of fully leveraging XTRF’s capabilities, the impact on their internal operations has already been significant. With the company growing and new offices opening, they anticipate utilizing even more of the platform’s functionalities in the near future.
One of the immediate benefits has been the reduction of human error, thanks to XTRF’s automated processes. The platform has simplified daily operations by allowing employees to manage everything through a single, user-friendly portal. By automating repetitive and redundant tasks, XTRF has not only increased efficiency but also improved employee satisfaction. The reduction in tedious tasks has made work more enjoyable for the team, contributing to lower staff turnover—a key advantage in a competitive industry.
